Privacy Policy
You don’t have to have everything worked out before you get in touch.
We’ll talk things through with you and help you take the next step forward.
No pressure to commit, just a clearer sense of what might help.
Who we are
This Privacy Policy applies to the following organisation:
Cherry Tree Therapy Centre Ltd
Registered office
2 Station Parade
Cherry Tree Rise
Buckhurst Hill
Essex
IG9 6EU
Websites:
www.sexaddictioncounselling.co.uk
www.cherrytreetherapycentre.co.uk
What personal information we collect
We may collect and process the following personal information:
Your name
Contact details (email address, telephone number)
Information relevant to your enquiry or request
Information you choose to share when contacting us
We do not hold clinical notes. Clinical records are held by individual therapists.
How we collect your information
We collect personal information when you:
Contact us with an enquiry
Complete a form on our website
Request a call or information about our services
Opt in to receive marketing or newsletter communications
How we use your information
We use your personal information to:
Respond to enquiries
Provide information about our services
Help match you with an appropriate therapist
Contact you to arrange or confirm appointments
Communicate administrative or service-related information
Send marketing or newsletter communications only where you have opted in
We do not sell or share your data for third-party marketing purposes.
Therapists and third parties
With the exception of our low-cost counselling service, all therapists working at Cherry Tree are self-employed practitioners and act as independent data controllers. Each therapist has their own privacy policy, which we encourage you to review directly.
Where necessary, we may share limited information with a therapist for the purpose of responding to your enquiry or arranging services.
Lawful bases for processing your data
Under UK GDPR, we process personal data using the following lawful bases:
Consent – where you have given clear permission (for example, contacting us or opting in to marketing communications)
Contract – where processing is necessary to take steps towards or fulfil an agreement for services
Legitimate interests – to respond to enquiries, manage referrals, and operate the Centre effectively
Legal obligations – where we are required to retain information for insurance, safeguarding, or accounting purposes
You may withdraw consent at any time by contacting us.
How we store and protect your information
Personal data is stored securely using password-protected systems and, where applicable, two-factor authentication.
We use the following systems:
HubSpot – to manage enquiries and opt-in communications
FreeAgent – for accounting and financial records
Stripe – where payment processing is required
- Cherry Tree Booking System - for room bookings
All systems used are GDPR-compliant.
Data retention
We retain personal data for seven years after your last contact with the Centre, in line with our insurance requirements. After this period, data is securely deleted unless we are legally required to retain it for longer.
Clinical records are retained separately by individual therapists in accordance with their professional and regulatory obligations.
Cookies and analytics
Our websites use Google Analytics to help us understand how visitors use the site and to improve functionality and content. This information is collected in an anonymised form.
We may use cookies that are essential for the website to function and, where applicable, analytics cookies. You can control or disable cookies through your browser settings.
Further details are available in our Cookies Policy.
Your data protection rights
Under data protection law, you have rights, including:
Right of access – request a copy of your personal data
Right to rectification – request correction of inaccurate or incomplete data
Right to erasure – request deletion of your data in certain circumstances
Right to restrict processing – request limits on how your data is used
Right to object – object to certain types of processing
Right to data portability – request your data in a transferable format
There is no charge for exercising your rights. We will respond within one month.
To make a request, contact:
📧 info@cherrytreetherapycentre.co.uk
How to complain
If you have concerns about how we use your personal information, please contact us in the first instance.
You also have the right to complain to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
📞 0303 123 1113
🔗 www.ico.org.uk
ICO Registration Number: ZA780900